{"id":49554,"date":"2025-01-16T16:52:35","date_gmt":"2025-01-16T22:52:35","guid":{"rendered":"https:\/\/trainingmag.com\/?p=49554"},"modified":"2025-01-16T16:52:35","modified_gmt":"2025-01-16T22:52:35","slug":"developing-an-ai-enabled-workforce","status":"publish","type":"post","link":"https:\/\/trainingmag.com\/developing-an-ai-enabled-workforce\/","title":{"rendered":"Developing an AI-Enabled Workforce"},"content":{"rendered":"

Happy 2025! I can\u2019t quite believe I\u2019m typing these words as 2024 seems to have gone by in the blink of an eye. I\u2019m usually not one to make New Year\u2019s resolutions, but after more 2 a.m. editing sessions than I care to admit lately, I think I need to focus more on my well-being and working smarter, not harder (helloooo, AI!).<\/p>\n

Based on the input we received from Learning and Development (L&D) experts for our 2025 L&D and HR trends round-up (\u201cWhat Will Drive 2025?\u201d), many employees are in the same boat. As a result, organizations continue working to provide employees with the wellness benefits they crave, along with personalized learning opportunities that are both enhanced by AI and teach workers how to use AI tools to improve their productivity and performance.<\/p>\n

\u201cCurating a generative AI-enabled workforce, leveraging technology as a training tool itself, and exploring ways to personalize training through genAI can help your organization activate in the web of \u2018training needed because of technology changes\u2019 and \u2018using technology for training\u2019 in an impactful way,\u201d notes Kotter<\/a> Chief Growth Officer Kathy Gersch in \u201cEquipping Your Workforce with AI-Fueled Learning.\u201d<\/p>\n

ServiceNow SVP and GM Gretchen Alarcon agrees. As she writes in \u201cHow AI Will Reshape L&D and HR in 2025,\u201d<\/a> \u201cEmployees now expect learning to be seamlessly integrated into their work, tailored to their needs, preferences, and schedules. Innovative companies will leverage AI to create predictive and personalized learning experiences that are delivered exactly when employees need it. AI-powered recommendation engines will suggest the most relevant content based on an individual\u2019s skills, career goals, and learning history. Plus, conversational AI assistants will be available around the clock, answering questions and delivering microlearning experiences right in the flow of work.\u201d<\/p>\n

AI Adopters vs. Resistors<\/h2>\n

That all sounds good, but the AI landscape continues to see workforces divided between the \u201cAI adopters\u201d and the \u201cAI resistors,\u201d according to a recent survey of 800 workers by Unily<\/a>. While more than half of the surveyed employees rarely or never use AI tools, The<\/em> AI Reality Check<\/em> found, 27 percent are eager adopters, embracing new AI tech \u201cright away,\u201d yet\u00a032 percent have never used an AI tool at work. For nearly 10 percent, AI has already become a game-changer, \u201cdramatically increasing\u201d their productivity. On the flip side, almost 10 percent resist AI adoption altogether unless forced.<\/p>\n

Despite AI\u2019s potential, many employees feel limited by a lack of organizational support. According to Unily\u2019s research, 52 percent of employees say their organization has no known AI policy, and 18 percent indicate that their company only has vague, informal policies. A quarter of respondents say they would use AI tools more frequently if they understood their organization\u2019s policies around AI. This lack of policy can result in:<\/p>\n

    \n
  1. Paralysis:\u00a0<\/strong>Employees hesitate to adopt AI tools without clear approval or guidance from their employers.<\/li>\n
  2. Shadow AI: <\/strong>Employees turn to unsanctioned tools to meet their AI needs, presenting a major compliance and security issue. According to the survey data, 9 percent of employees admit to inputting sensitive data into AI tools their employer hasn\u2019t sanctioned, and 11 percent aren\u2019t sure if they have done so.<\/li>\n<\/ol>\n

    The Human Aspect<\/h2>\n

    Even if organizations and their employees embrace AI, it\u2019s still important to keep the \u201chuman\u201d in human capital management<\/a> (HCM), stresses ExpertusONE founder and CEO Ramesh Ramani. \u201cWhile aspects of HCM and L&D can be automated and personalized using AI-assisted learning recommendations and sentiment analysis, it\u2019s ultimately the people driving these tools and their active verification of how skills are applied and utilized that will seal the deal,\u201d he says.<\/p>\n

    Skillable CLO in Residence Karie Willyerd<\/a> concurs. \u201cCLOs must embrace performance validation methods that go beyond rote knowledge testing,\u201d she notes in the trends round-up. \u201cProof of skill, demonstrated in real-world or simulated environments, will ensure employees are prepared to tackle the complexities of modern roles\u2014and it is validation AI can\u2019t fake.\u201d<\/p>\n

    Ultimately, NovoEd<\/a> Chief Learning Strategist Todd Moran believes that L&D and HR working together will be key to building resilient organizations that strategically develop their employees\u2019 skills. As he writes in \u201c4 L&D and HR Trends to Embrace for 2025<\/a>,\u201d \u201cWith the right collaborative tools and an aligned strategic focus, L&D and HR professionals can establish robust learning frameworks and create impactful learning experiences that prepare employees for emerging challenges.\u201d<\/p>\n

    Adds Willyerd, \u201cThe organizations that succeed will prioritize adaptability; foster a culture of unlearning and relearning; and invest in immersive, validated training that prepares employees for an AI-powered future.\u201d<\/p>\n

    \u00a0Training 2025 Conference & Expo<\/h2>\n

    Our upcoming Training 2025 Conference & Expo<\/a> (Feb. 17-19 at Disney\u2019s Coronado Springs Resort) is an excellent place to learn more about emerging technologies, innovative solutions, and successful L&D best practices (plus, enjoy some sunshine and warm temps to ward off the winter chill). The event will feature a variety of breakout sessions and hands-on clinics on AI, upskilling\/reskilling, personalized learning, and other L&D topics. It also will offer attendees a chance to network and get hands-on with new training solutions and technologies in the Expo Hall, Innovations in Training Test Kitchen, and Podcast and Virtual Engagement Labs. Click here<\/a> to register by Jan. 24 and get the $150 Early Bird Discount.<\/p>\n

    \n

    We hope you\u2019ll join us and your L&D peers in Orlando next month!<\/p>\n<\/div>\n

    \n","protected":false},"excerpt":{"rendered":"

    In 2025, organizations will continue working to provide employees with personalized learning opportunities that are both enhanced by AI and teach workers how to use AI tools to improve their productivity and performance.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[12],"tags":[32],"class_list":{"0":"post-49554","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-magazine","7":"tag-editors-note","8":"magazine_issues-january-2025"},"acf":[],"yoast_head":"\nDeveloping an AI-Enabled Workforce<\/title>\n<meta name=\"description\" content=\"In 2025, organizations will continue working to provide employees with personalized learning opportunities that are both enhanced by AI and teach workers how to use AI tools to improve their productivity and 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