The demand for commercial drivers is at a critical point nationwide, and there has never been a greater need for commercial drivers to assist in maintaining Birmingham Water Works\u2019 (BWW) 4,100 miles of cast iron, ductile iron, and galvanized line pipes. The latest commercial driver\u2019s license (CDL) training requirements became effective on February 7, 2022. This entry-level driver training (ELDT) established a single national standard for obtaining a commercial driver\u2019s license. The ELDT requirements only apply to drivers seeking to:<\/p>\n
1.<\/strong>\u00a0Obtain a commercial driver\u2019s license (CDL) for the first time<\/p>\n 2.<\/strong>\u00a0Upgrade their existing CDL from Class B to Class A (see definitions at right)<\/p>\n 3.<\/strong>\u00a0Obtain a new hazmat, passenger, or school bus endorsement.<\/p>\n Alabama classifies commercial vehicles that need a CDL to operate as follows:<\/p>\n The Alabama Law Enforcement Agency (ALEA) also requires behind-the-wheel training for three weeks before a driver can test for a commercial driver\u2019s license.<\/p>\n BWW\u2019s Training team partnered with a local community college to make entry into commercial driving obtainable, affordable, reliable, and, most importantly, safe. BWW employees complete a four-week training: one week for the driving permits and three weeks of hands-on driving training. By the end of the training, drivers test and obtain their commercial driver\u2019s license.<\/p>\n This training provides employees with basic driving skills relating to the safe operation techniques of commercial motor vehicles and other related regulations. Training delivery includes blended learning via online and instructor-led training. After the employees complete the initial training, BWW provides safety and defensive driving training yearly to ensure drivers use safe driving practices.<\/p>\n Some 10 percent of BWW\u2019s Distribution department has been trained. Employees have completed 140 hours of training with a pass rate of 95 percent to obtain commercial driver\u2019s licenses.<\/p>\n Because of this training program, 35 percent of the training participants have been promoted to essential CDL-required jobs within BWW, impacting the water utility\u2019s yearly internal promotion rate of 13.7 percent and surpassing its goal of 5 percent.<\/p>\n KLA Corp.\u2019s biggest product division came to its Corporate Learning Center (CLC) with a specific ask that aimed to raise the engagement score of the division\u2019s 800 employees: They wanted the senior director of Learning & Organizational Development to personally lead a one-year in-person management program consisting of one six-hour session a month.<\/p>\n The other requirement? The program could not duplicate any of the current CLC course offerings.<\/p>\n As part of the CLC\u2019s charter, the team documented the \u201cKLA Operating System\u201d or KLA-OS. This is the annual process by which the company is run, including its execution processes for talent, engineering, service, operations, finance, etc. This became the basis for the year-long course, with the following objectives:<\/p>\n Participants will improve their engagement scores by improving the employee experience\u2014specifically, the relationships between employees and managers.<\/p>\n A senior fellow in KLA\u2019s Engineering community did all the data analysis for the division, built the target audience list, and managed the program. She personally gathered input and feedback from each participant every month and then met with the facilitators to construct the loose agenda for each month\u2019s session.<\/p>\n The format for each live, in-person facilitated session that ran from 10 a.m. to 4 p.m. one day each month was:<\/p>\n Facilitators also offered support in between sessions, including coaching, counseling, or facilitated events for participants\u2019 teams.<\/p>\n The program began as a pilot with 15 managers. They were invited to mentor the following year\u2019s participants and will continue to receive ongoing coaching and facilitation support from the Corporate Learning Center.<\/p>\n Engagement in the 2023 survey jumped to 35 eNPS (engagement net promoter score), exceeding KLA\u2019s target.<\/p>\n The general manager is extending the program to the other division he leads, and other GMs have expressed interest, leading to the program expanding from 15 to 60 seats in 2024.<\/p>\n","protected":false},"excerpt":{"rendered":" Each year, Training magazine requires all Training Hall of Famers to submit an Outstanding Training Initiative that we share with our readers. Here are the details of Birmingham Water Works\u2019 Commercial Driving License (CDL) Training Program and KLA Corp.\u2019s Year in the Life of the KLA Operating System.<\/p>\n","protected":false},"author":404,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[12],"tags":[16],"class_list":{"0":"post-44701","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-magazine","7":"tag-feature","8":"magazine_issues-november-2024"},"acf":[],"yoast_head":"\n\n
Program Details<\/h2>\n
Results<\/h2>\n
KLA CORP.: KLA, A YEAR IN THE LIFE OF THE KLA OPERATING SYSTEM<\/h2>\n
Program Details<\/h2>\n
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Results<\/h2>\n