{"id":43702,"date":"2024-11-05T00:02:10","date_gmt":"2024-11-05T06:02:10","guid":{"rendered":"https:\/\/trainingmag.com\/?p=43702"},"modified":"2024-11-04T18:55:31","modified_gmt":"2024-11-05T00:55:31","slug":"training-apex-awards-best-practice-premise-healths-art-of-team-member-service","status":"publish","type":"post","link":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/","title":{"rendered":"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service"},"content":{"rendered":"

\"APEX<\/a><\/p>\n

ART (Access, Respect, and Trust) of Team Member Service is Premise Health\u2019s proprietary experience program that empowers team members to provide exceptional internal customer service.<\/p>\n

ART has been an essential component of Premise Health member (patient) experience for several years. Last year, with direction from Premise Health executive leaders, the ART of Team Member Service program was launched to provide guidance for internal team member interactions and ensure Premise Health team members provide exceptional internal customer service.<\/p>\n

Team member experience is a critical component of creating and sustaining a connected, collaborative, inclusive, and engaged culture across the organization. By putting ART principles into practice, Premise Health builds on a strong culture of communication, trust, and service. Premise Health embodies ART in the way team members support each other in working toward the common goal of helping people get, stay, and be well. The program aims to reduce turnover for team members throughout Premise Health.<\/p>\n

Program Details<\/h2>\n

To ensure ART is embedded in the culture, all team members receive foundational training on the key pillars of access, respect, and trust, which provides a roadmap for the way team members approach every interaction with every team member.<\/p>\n

Multiple modalities are used to provide ART training, including self-learning modules assigned in an online training platform; leader-facilitated live training sessions with interactive group activities; best practices and standard resources shared on the Premise intranet; presentations on ART pillars during leadership meetings; team meeting discussions; and training Webinars.<\/p>\n

To train team members in foundational components, an interactive training module was created and assigned to all Premise Health team members in April 2023. This training now is automatically assigned to any new hires who join the organization. Prior to training, department leaders\u2019 presentations are provided to share a program overview, build awareness and buy-in, and review tools and resources. After team members receive initial ART training, leaders conduct periodic check-ins to evaluate progress, discuss applications, recognize positive examples in practice, and identify next steps for continued improvement.<\/p>\n

People leaders are provided with a leader guide, along with a starter pack of resources, including talking points, discussion questions, and team meeting activities.<\/p>\n

The ART recognition program highlights team members who demonstrate ART principles in action, delivering exceptional service to fellow team members. The employee wellness rewards platform includes daily challenges highlighting core ART pillars, and incentive prize points are provided to those who complete trainings within the assignment period.<\/p>\n

Results<\/h2>\n

As of September 5, 2023, 55 percent of the workforce (4,807 team members) had been trained with the ART of Team Member Service program.<\/p>\n

In the June 2023 team member experience (TME) survey, the team member net promoter score (NPS) was 82.7 (out of 100) and the positive work environment score was 81.8 (out of 100). Both categories had a positive year-over-year increase in survey ratings.<\/p>\n

In addition, Premise Health\u2019s overall turnover decreased by more than 5 percent as of September 2023.<\/p>\n","protected":false},"excerpt":{"rendered":"

By putting ART (Access, Respect, and Trust) principles into practice for internal team members as well as external customers, Premise Health builds on a strong culture of communication, trust, and service.<\/p>\n","protected":false},"author":404,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[88],"tags":[],"class_list":{"0":"post-43702","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-news"},"acf":[],"yoast_head":"\nTraining APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service<\/title>\n<meta name=\"description\" content=\"By putting ART (Access, Respect, and Trust) principles into practice for internal team members as well as external customers, Premise Health builds on a strong culture of communication, trust, and service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service\" \/>\n<meta property=\"og:description\" content=\"By putting ART (Access, Respect, and Trust) principles into practice for internal team members as well as external customers, Premise Health builds on a strong culture of communication, trust, and service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Training\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TrainingMagazine\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-05T06:02:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark-247x300.jpg\" \/>\n<meta name=\"author\" content=\"Edited by Lorri Freifeld\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TrainingMagUs\" \/>\n<meta name=\"twitter:site\" content=\"@TrainingMagUs\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Edited by Lorri Freifeld\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/\"},\"author\":{\"name\":\"Edited by Lorri Freifeld\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/person\/6e3f4ece928900fd19a0aee81ee2195a\"},\"headline\":\"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service\",\"datePublished\":\"2024-11-05T06:02:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/\"},\"wordCount\":488,\"publisher\":{\"@id\":\"https:\/\/trainingmag.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark-247x300.jpg\",\"articleSection\":[\"Online Articles\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/\",\"url\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/\",\"name\":\"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service\",\"isPartOf\":{\"@id\":\"https:\/\/trainingmag.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark-247x300.jpg\",\"datePublished\":\"2024-11-05T06:02:10+00:00\",\"description\":\"By putting ART (Access, Respect, and Trust) principles into practice for internal team members as well as external customers, Premise Health builds on a strong culture of communication, trust, and service.\",\"breadcrumb\":{\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage\",\"url\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark.jpg\",\"contentUrl\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark.jpg\",\"width\":1050,\"height\":1275,\"caption\":\"APEX Awards\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/trainingmag.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trainingmag.com\/#website\",\"url\":\"https:\/\/trainingmag.com\/\",\"name\":\"Training\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/trainingmag.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trainingmag.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/trainingmag.com\/#organization\",\"name\":\"Training Magazine\",\"url\":\"https:\/\/trainingmag.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png\",\"contentUrl\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png\",\"width\":554,\"height\":150,\"caption\":\"Training Magazine\"},\"image\":{\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TrainingMagazine\",\"https:\/\/x.com\/TrainingMagUs\",\"https:\/\/www.instagram.com\/training_magazine\/\",\"https:\/\/www.linkedin.com\/company\/lakewood-media-group-llc\",\"https:\/\/www.youtube.com\/channel\/UCBRVPGzg9czIhhjPcViYh-w\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/person\/6e3f4ece928900fd19a0aee81ee2195a\",\"name\":\"Edited by Lorri Freifeld\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e8d4c1cb907e28ffc78cc421a0991771013f75091e332c46ad306a6984ee767e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e8d4c1cb907e28ffc78cc421a0991771013f75091e332c46ad306a6984ee767e?s=96&d=mm&r=g\",\"caption\":\"Edited by Lorri Freifeld\"},\"description\":\"Lorri Freifeld is the editor\/publisher of Training magazine, owned by Lakewood Media Group. She writes on a number of topics, including talent management, training technology, and leadership development. She spearheads two awards programs: the Training MVP Awards and Emerging Training Leaders. A writer\/editor for the last 30-plus years, she has held editing positions at a variety of publications and holds a Master\u2019s degree in journalism from New York University.\",\"sameAs\":[\"http:\/\/www.trainingmag.com\"],\"url\":\"https:\/\/trainingmag.com\/author\/edited-by-lorri-freifeld\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service","description":"By putting ART (Access, Respect, and Trust) principles into practice for internal team members as well as external customers, Premise Health builds on a strong culture of communication, trust, and service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/","og_locale":"en_US","og_type":"article","og_title":"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service","og_description":"By putting ART (Access, Respect, and Trust) principles into practice for internal team members as well as external customers, Premise Health builds on a strong culture of communication, trust, and service.","og_url":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/","og_site_name":"Training","article_publisher":"https:\/\/www.facebook.com\/TrainingMagazine","article_published_time":"2024-11-05T06:02:10+00:00","og_image":[{"url":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark-247x300.jpg","type":"","width":"","height":""}],"author":"Edited by Lorri Freifeld","twitter_card":"summary_large_image","twitter_creator":"@TrainingMagUs","twitter_site":"@TrainingMagUs","twitter_misc":{"Written by":"Edited by Lorri Freifeld","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#article","isPartOf":{"@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/"},"author":{"name":"Edited by Lorri Freifeld","@id":"https:\/\/trainingmag.com\/#\/schema\/person\/6e3f4ece928900fd19a0aee81ee2195a"},"headline":"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service","datePublished":"2024-11-05T06:02:10+00:00","mainEntityOfPage":{"@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/"},"wordCount":488,"publisher":{"@id":"https:\/\/trainingmag.com\/#organization"},"image":{"@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage"},"thumbnailUrl":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark-247x300.jpg","articleSection":["Online Articles"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/","url":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/","name":"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service","isPartOf":{"@id":"https:\/\/trainingmag.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage"},"image":{"@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage"},"thumbnailUrl":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark-247x300.jpg","datePublished":"2024-11-05T06:02:10+00:00","description":"By putting ART (Access, Respect, and Trust) principles into practice for internal team members as well as external customers, Premise Health builds on a strong culture of communication, trust, and service.","breadcrumb":{"@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#primaryimage","url":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark.jpg","contentUrl":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2021\/11\/Training_Apex_Awards_dark.jpg","width":1050,"height":1275,"caption":"APEX Awards"},{"@type":"BreadcrumbList","@id":"https:\/\/trainingmag.com\/training-apex-awards-best-practice-premise-healths-art-of-team-member-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trainingmag.com\/"},{"@type":"ListItem","position":2,"name":"Training APEX Awards Best Practice: Premise Health\u2019s ART of Team Member Service"}]},{"@type":"WebSite","@id":"https:\/\/trainingmag.com\/#website","url":"https:\/\/trainingmag.com\/","name":"Training","description":"","publisher":{"@id":"https:\/\/trainingmag.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trainingmag.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/trainingmag.com\/#organization","name":"Training Magazine","url":"https:\/\/trainingmag.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/","url":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png","contentUrl":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png","width":554,"height":150,"caption":"Training Magazine"},"image":{"@id":"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TrainingMagazine","https:\/\/x.com\/TrainingMagUs","https:\/\/www.instagram.com\/training_magazine\/","https:\/\/www.linkedin.com\/company\/lakewood-media-group-llc","https:\/\/www.youtube.com\/channel\/UCBRVPGzg9czIhhjPcViYh-w"]},{"@type":"Person","@id":"https:\/\/trainingmag.com\/#\/schema\/person\/6e3f4ece928900fd19a0aee81ee2195a","name":"Edited by Lorri Freifeld","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trainingmag.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e8d4c1cb907e28ffc78cc421a0991771013f75091e332c46ad306a6984ee767e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e8d4c1cb907e28ffc78cc421a0991771013f75091e332c46ad306a6984ee767e?s=96&d=mm&r=g","caption":"Edited by Lorri Freifeld"},"description":"Lorri Freifeld is the editor\/publisher of Training magazine, owned by Lakewood Media Group. She writes on a number of topics, including talent management, training technology, and leadership development. She spearheads two awards programs: the Training MVP Awards and Emerging Training Leaders. A writer\/editor for the last 30-plus years, she has held editing positions at a variety of publications and holds a Master\u2019s degree in journalism from New York University.","sameAs":["http:\/\/www.trainingmag.com"],"url":"https:\/\/trainingmag.com\/author\/edited-by-lorri-freifeld\/"}]}},"_links":{"self":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/posts\/43702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/users\/404"}],"replies":[{"embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/comments?post=43702"}],"version-history":[{"count":3,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/posts\/43702\/revisions"}],"predecessor-version":[{"id":43705,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/posts\/43702\/revisions\/43705"}],"wp:attachment":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/media?parent=43702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/categories?post=43702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/tags?post=43702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}