{"id":18846,"date":"2021-04-05T10:06:04","date_gmt":"2021-04-05T15:06:04","guid":{"rendered":"https:\/\/trainingmag.com\/?p=18846"},"modified":"2021-04-01T16:34:48","modified_gmt":"2021-04-01T21:34:48","slug":"leadership-for-a-new-era","status":"publish","type":"post","link":"https:\/\/trainingmag.com\/leadership-for-a-new-era\/","title":{"rendered":"Leadership for a New Era"},"content":{"rendered":"<p>In summer 2020, I hosted a Virtual Leadership Summit in which I interviewed more than 20 thought leaders. Some of them were former CEOs and top executive coaches, while others were influencers. One of the questions I asked each of them was: How do you predict leadership will change in the future as a result of the global pandemic?<\/p>\n<p>A clear theme emerged: COVID-19 has changed the game, and in the future, caring for employees\u2019 well-being will become a significant management priority.<\/p>\n<h2>A Perfect Storm<\/h2>\n<p>The last year has been a perfect storm of five global crises:<\/p>\n<ul>\n<li>The global pandemic is creating life-and-death choices while increasing loneliness that was an epidemic before COVID-19.<\/li>\n<li>The economic crisis as businesses have been forced to shut down and layoffs have become the norm in many industries.<\/li>\n<li>The racial crisis of Black Lives Matter brought to the forefront long-standing systemic injustices.<\/li>\n<li>A crisis of leadership through lack of consistent messaging and policies. The virus is not partisan, yet our leaders are divided and giving mixed messages that hurt us all.<\/li>\n<li>A larger global climate crisis that threatens all of us regardless of location, age, ethnicity, or political affiliation.<\/li>\n<\/ul>\n<p>As one crisis builds on the next, it is easy to long for the way life used to be. While we don\u2019t know what the new reality will be after COVID-19, most authorities are telling us the world will not return to normal as we know it.<\/p>\n<p>In March 2020, when the Coronavirus was initially spreading across the United States, Krista Tippett, creator and host of the podcast, <em>On Being,<\/em> described how the change affected her: \u201cThe world had shifted on its axis.\u201d Tippett lives in Minneapolis and witnessed protesters in her neighborhood. For her, the world \u201cshifted again, and it was right here.\u201d<\/p>\n<p>McKinsey consultants Carolyn Dewar, Scott Keller, Kevin Sneader, and Kurt Strovink have advised hundreds of CEOs since the pandemic first hit. They wrote in \u201cThe CEO Moment: Leadership for a New Era\u201d that an opportunity exists \u201cto lead in new, more positive, and impactful ways.\u201d As Rajnish Kumar, chairman of the State Bank of India, reflected, \u201cThis will be a true inflection point\u2026in terms of implications, it will be as big an event as World War II. And whatever we learn through this process, it must not go to waste.\u201d<\/p>\n<h2>Elevate \u201cTo Be\u201d to the Same Level as \u201cTo Do\u201d<\/h2>\n<p>Frances Hesselbein, president and CEO of the Frances Hesselbein Institute, likes to say that \u201cleadership is much less about what\u00a0<strong>you do,<\/strong> and much\u00a0<strong>more about who you<\/strong>\u00a0<strong>are.\u201d<\/strong> This is exactly what Deward, Keller, Sneader, and Strovink discovered.<\/p>\n<p>\u201cIn a moment of crisis, everyone looks to their leader,\u201d they noted, and they found CEOs especially felt this during the pandemic. David Schwimmer, CEO of London Stock Exchange Group, says, \u201cPeople are looking to me for a different kind of leadership. In a normal environment, it\u2019s about business leadership and setting strategy, as well as culture and people decisions. In this environment, it\u2019s about helping people maintain morale. It\u2019s about people being prepared for whatever may come in the face of uncertainty.\u201d<\/p>\n<p>As a result, the McKinsey consultants found leaders are starting to use a different lens to take notice of how members of their senior team operate. As I concluded in my Virtual Leadership Summit, they found the most notable feature of how CEOs are leading differently is they are showing more of their humanity. Many leaders have tried to create a stronger, more cohesive and motivated workforce.<\/p>\n<p>Their research indicated the value of leaders \u201ctruly listening to, relating to, and connecting with people where they are\u2014there is enormous potential to inspire people and strengthen bonds and loyalties within the company.\u201d They found that many CEOs were positively surprised that \u201cbringing more of themselves into the workplace created connection and motivation.\u201d<\/p>\n<p>Steve Collis, CEO of AmerisourceBergen, gave these examples of how he has elevated \u201cto be\u201d to the same level as \u201cto do.\u201d \u201cThe very first week we set up a daily executive management meeting at 5 p.m. That\u2019s important from a decision-making point of view, but it\u2019s even more important for touching base and showing empathy. We\u2019re now in each other\u2019s homes\u2014you\u2019re seeing my study, and we\u2019ve met each other\u2019s families\u2026I asked all my direct reports, \u2018Is there someone who wants me to reach out to someone who\u2019s doing a great job or someone who\u2019s struggling? Maybe someone who has a relative with COVID-19?\u2019 Sometimes all that\u2019s needed is a word of encouragement to show you care. It\u2019s been a great gift to be able to do that for the people in AmerisourceBergen.\u201d<\/p>\n<h2>Questions to Ask<\/h2>\n<p>Elevating \u201cto be\u201d should change how CEOs and their organizations select, train, coach, recognize, and reward leaders. As CEOs make this shift permanent, the McKinsey consultants concluded that CEOs in conjunction with their chief human resources officer, should ask these questions:<\/p>\n<ul>\n<li>\u201cWhat will I look for differently in leaders as a result of what I\u2019ve learned during the pandemic?<\/li>\n<li>What actions should I take in the near term to reinforce what \u201cbeing\u201d attributes will be of elevated importance going forward?<\/li>\n<li>How can these attributes be hardwired into our people to ensure they are institutionalized in how we develop, reward, and promote?\u201d<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>COVID-19 has changed the game, and in the future, caring for employees\u2019 well-being will become a significant management priority. <\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[12],"tags":[109],"class_list":{"0":"post-18846","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-magazine","7":"tag-the-leading-edge","8":"magazine_issues-april-2021"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.2 (Yoast SEO v25.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leadership for a New Era<\/title>\n<meta name=\"description\" content=\"COVID-19 has changed the game, and in the future, caring for employees\u2019 well-being will become a significant management priority.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trainingmag.com\/leadership-for-a-new-era\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leadership for a New Era\" \/>\n<meta property=\"og:description\" content=\"COVID-19 has changed the game, and in the future, caring for employees\u2019 well-being will become a significant management priority.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trainingmag.com\/leadership-for-a-new-era\/\" \/>\n<meta property=\"og:site_name\" content=\"Training\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TrainingMagazine\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-05T15:06:04+00:00\" \/>\n<meta name=\"author\" content=\"Jann E. 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