{"id":11419,"date":"2019-09-16T20:31:48","date_gmt":"2019-09-17T01:31:48","guid":{"rendered":"https:\/\/trainingmag.com\/leveraging-online-learning-to-drive-culture\/"},"modified":"2019-09-16T20:31:48","modified_gmt":"2019-09-17T01:31:48","slug":"leveraging-online-learning-to-drive-culture","status":"publish","type":"post","link":"https:\/\/trainingmag.com\/leveraging-online-learning-to-drive-culture\/","title":{"rendered":"Leveraging Online Learning to Drive Culture"},"content":{"rendered":"

\n\tIn 2009, a global diversified health care company\u00a0embarked on a company-wide cultural initiative, the goal of which was to build a highly engaged and high performing culture that operated and behaved in alignment with its new cultural values, which included Compassion, Innovation, and Performance.<\/p>\n

\n\tEarly on, the company recognized that developing its leaders in\u00a0Emotional Intelligence\u00a0<\/strong><\/a>would be a key component of driving this cultural shift. \u201cWe realized that Emotional Intelligence went hand-in-hand with our cultural initiative and that in fact, it is the foundation of our organization\u2019s values,\u201d says the leader of the company\u2019s Enterprise Talent Development group.<\/p>\n

\n\tThe company started delivering IHHP\u2019s\u00a0Science of Emotional Intelligence\u00a0<\/strong><\/a>classroom-based training programs to its senior leaders as part of its senior leader program, which is a year-long leadership development program for their top talent. \u201cThe reaction to the EI training was extremely positive. We have highly analytical leaders, and when they realized EI wasn\u2019t something soft and squishy, that it was a hard skill based on research and brain science, they really engaged in the learning\u201d the leader explained.<\/p>\n

\n\t\u201cEmotional Intelligence exploded when we brought it to the next level of leaders down. They had seen the senior leader\u2019s behavior change as a result of the program\u00a0and felt a shift in the culture\u2014and they wanted to learn more.\u201d The company\u2019s internal facilitators became certified to deliver the Emotional Intelligence training program, and in the last 5 years, they have delivered the classroom training to more than 3,000 leaders, consistently ranking as one of their highest rated training programs.<\/p>\n

\n\tGoing Online<\/strong><\/p>\n

\n\tIn 2007, the company began to explore delivering general training online as it wasn\u2019t feasible to train everyone in a classroom. Back then it offered four on-line classes\u2014today they offer more than 80 facilitator-led on-line classes.<\/p>\n

\n\tWanting to bring the benefit of Emotional Intelligence training to more of its global leaders, the company and IHHP partnered in 2016 to take the classroom-based Emotional Intelligence program and design it for deployment as a virtually facilitated offering. \u201cOur client had the knowledge and experience in designing and delivering training online, as well as a passion for our EI programs, so it made perfect sense to partner with them to develop our online Emotional Intelligence offering,\u201d explains Sara Ross, vice president of Product Development and Innovation for IHHP.<\/p>\n

\n\tThe online Emotional Intelligence training product co-developed with IHHP consisted of three two-hour modules that would be spread over one week or over a three-week period, depending on the needs of each group. Online class sizes ranged from 20 to 50 people and leveraged many features of virtual learning platforms to ensure an engaging experience. The features included:<\/p>\n

    \n
  1. \n\t\tVirtual breakout rooms<\/li>\n
  2. \n\t\tUsage on Webcams\/video for both the facilitator and participants<\/li>\n
  3. \n\t\tWhiteboards<\/li>\n
  4. \n\t\tShort video clips<\/li>\n
  5. \n\t\tChat<\/li>\n
  6. \n\t\tPolls<\/li>\n<\/ol>\n

    \n\tThe virtual training is being delivered to all levels in the organization: executives, mid-level managers, physicians (yes, doctors need Emotional Intelligence training!) and individual contributors, including a large nurse population.<\/p>\n

    \n\tBest Practices in Online Learning<\/strong><\/p>\n

    \n\tThe following best practices were incorporated into the online Emotional Intelligence solution:<\/p>\n