\n\tThe letters \u201cAI\u201d are used today as if they were completely new and exciting. But artificial intelligence is not new. In fact, artificial intelligence has been studied since at least the 1950s.<\/p>\n
\n\tWhy the increased attention on AI now? And how can AI help make training more effective?<\/p>\n
\n\tWHY AI IS FRONT AND CENTER NOW<\/strong><\/p>\n \n\tArtificial intelligence or AI is the broad science of creating intelligent machines. These days, it refers to making computers mimic human behavior.<\/p>\n \n\tSome people fear AI suddenly will replace them at their jobs. We will have to adapt to a new way of doing things where decision-making is more data driven.<\/p>\n \n\tThe consumer market has directed AI over the last few years. Consider the number of social media platforms that have emerged in the last 15 years. These social media apps provide a wealth of data to be analyzed. Then came Apple\u2019s iPhone 12 years ago. Smartphones provided apps and data from a larger number of people. The richness of this data propelled AI to the forefront.<\/p>\n \n\tThe challenge is applying the science of AI to the workplace to the same degree as businesses have to consumers. Think of the algorithms associated with Netflix or Amazon and their personalized recommendations for what to watch or read next. I personally had watched the first two seasons of the TV show, Designated Survivor, <\/em>before it was canceled. Guess what showed up in the front position of recommended shows to watch when the third season recently was released on Netflix?<\/p>\n \n\tHOW AI CAN INTEGRATE WITH LEARNING<\/strong><\/p>\n \n\tSome of you may have experienced LinkedIn Learning. If you have, you know you can set up your personal profile of interests and the system will recommend courses from its catalog. Once you take various courses offered, it will make recommendations for you just like Netflix does. And you can promote the courses you have taken and receive online high fives for doing so.<\/p>\n \n\tAI can do much more when coupled with learning and development. AI monitors and accumulates data on everything you do with online learning. The learning systems will record what courses you participate in and when, which days of the week you typically take learning programs on, the time of day you typically take the training, and the types of programs and information you consume. Do you complete courses in one sitting? Or do you take bite-size chunks and return later to finish it? From this analysis, AI-driven learning tailors future learning experiences that fit each student.<\/p>\n \n\tLET AI MAKE YOUR CONTENT SMARTER<\/strong><\/p>\n \n\tSmart content is another area where AI comes in. Smart content draws upon existing online content and dynamically changes it for you based on your interests, needs, or past viewing behavior. Smart content essentially becomes your online assistant and condenses existing content into more digestible digital guides. Current static content becomes a personalized learning experience.<\/p>\n \n\tAI creates smart content dynamically based on employee demographics and characteristics. Personalization occurs through targeting methods, automatic optimization, and measurability to generate dynamic content.<\/p>\n \n\tImagine being tutored by your learning management system (LMS). You\u2019ll experience your learning content, and depending on your interaction with it, AI will adjust future content. Content can step down or step up based on the difficulty or ease you encountered, the feedback you gave, and the time taken on different components.<\/p>\n \n\tUniversities use AI in some areas to customize the \u201cfeed\u201d and flow of information content and needed materials into a student\u2019s course\u2014all customized to each learner\u2019s needs\u2014and to provide appropriate feedback and encouragement based on his or her performance.<\/p>\n \n\tToday, I received a text message from our car dealership that allowed me to confirm, cancel, or reschedule my repair appointment tomorrow. In chatbot fashion, I could respond and received the corresponding automated response, along with the next steps to take, if needed.<\/p>\n \n\tIn higher learning institutions, they call a similar kind of chatbot \u201cteacherbots.\u201d They are disrupting regular teaching approaches. However, work at the School of Education at Charles Darwin University in Australia questions the use of AI technology in properly helping students maintain competencies and graduate attributes that universities esteem. Different industries must look deeper at how AI can help or hinder real learning.<\/p>\n \n\tSchools in China are using AI through robots that automate the grading process. Harlem school students now are learning to code through AI because of a collaborative program between MIT\u2019s Media Lab and Google, which is bringing computer science to students not normally given such opportunities.<\/p>\n \n\tON THE HORIZON<\/strong><\/p>\n \n\tCompanies will always need constant upskilling of employees with talent management demands. Apparently, the half-life of skills on the job is getting shorter. And AI can assist HR by customizing learning for employees that recommends subjects and skills the organization needs.<\/p>\n \n\tAI does an amazing job of personalizing the learning experience for employees. However, the full potential of improving learning through AI is still on the horizon. As Learning and Development (L&D) professionals, we need to help AI technology professionals explore the opportunities and capabilities AI can bring to learning in the workplace.<\/p>\n \n\tRoy Saunderson, MA, CRP, is author of \u201cGIVING the Real Recognition Way\u201d and Chief Learning Officer at Rideau Recognition Solutions. His consulting and learning skills focus on helping companies \u201cgive real recognition the right way wherever they are.\u201d For recognition insights, visit:\u00a0http:\/\/AuthenticRecognition.com<\/a>. For more information, e-mail him at RoySaunderson@Rideau.com<\/a> or visit www.Rideau.com<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" \n\tPairing artificial intelligence with training can maximize learning impact.<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[12],"tags":[25],"class_list":{"0":"post-11415","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-magazine","7":"tag-talent-tips","8":"magazine_issues-september-2019"},"acf":[],"yoast_head":"\n