{"id":10017,"date":"2015-02-13T01:07:32","date_gmt":"2015-02-13T07:07:32","guid":{"rendered":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/"},"modified":"2015-02-13T01:07:32","modified_gmt":"2015-02-13T07:07:32","slug":"sticky-notes-teaching-problem-solving-skills","status":"publish","type":"post","link":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/","title":{"rendered":"Sticky Notes: Teaching Problem-Solving Skills"},"content":{"rendered":"<p><strong><span>Teaching Problem-Solving Skills<\/span><\/strong><\/p>\n<p><span>Imagine how much better most employees would solve regularly recurring problems if you were to prepare them in advance with ready made solutions so they don\u2019t have to \u201cproblem solve\u201d anew each time: If A happens, you do B. If C happens, you do D.<\/span><\/p>\n<p><span>What kind of job aids does your organization have to help employees learn ready-made solutions for dealing with recurring problems?<\/span><\/p>\n<p><span>If your organization already has job aids, such as checklists, then spread those tools and spread the word. Use those checklists as the centerpiece of training, coaching, and ongoing reinforcement.<\/span><\/p>\n<p><span>If not, then help employees create job aids for recurring problems:<\/span><\/p>\n<ul>\n<li><span>Take each problem, one by one, asking for each: Is there an established policy or procedure for this problem? What resources are available? How much discretion will the individual have to improvise? What is the best solution here?<\/span><\/li>\n<li><span><span>Spell out a best practice for each problem, step by step.<\/span><\/span><\/li>\n<li><span><span><span>Make that best practice a standard operating procedure.<\/span><\/span><\/span><\/li>\n<li><span><span><span><span>Turn those standard operating procedures into simple job aids, such as checklists or automated menu-driven systems.<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<p><span>Employees who study those best practices and use those job aids will develop steadily growing repertoires of ready-made solutions. And by teaching employees to implement specific step-by-step solutions to recurring problems, you are teaching them what good problem solving looks like. Upon that foundation, they can build more advanced problem-solving skills.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What kind of job aids does your organization have to help employees learn ready-made solutions for dealing with recurring problems?<\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[12],"tags":[18],"class_list":{"0":"post-10017","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-magazine","7":"tag-training-today","8":"magazine_issues-january-2015"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.2 (Yoast SEO v25.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sticky Notes: Teaching Problem-Solving Skills<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sticky Notes: Teaching Problem-Solving Skills\" \/>\n<meta property=\"og:description\" content=\"What kind of job aids does your organization have to help employees learn ready-made solutions for dealing with recurring problems?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/\" \/>\n<meta property=\"og:site_name\" content=\"Training\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TrainingMagazine\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-13T07:07:32+00:00\" \/>\n<meta name=\"author\" content=\"Bruce Tulgan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TrainingMagUs\" \/>\n<meta name=\"twitter:site\" content=\"@TrainingMagUs\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bruce Tulgan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/\"},\"author\":{\"name\":\"Bruce Tulgan\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/person\/aee883f0517d6712249da73f58ab0a02\"},\"headline\":\"Sticky Notes: Teaching Problem-Solving Skills\",\"datePublished\":\"2015-02-13T07:07:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/\"},\"wordCount\":239,\"publisher\":{\"@id\":\"https:\/\/trainingmag.com\/#organization\"},\"keywords\":[\"Training Today\"],\"articleSection\":[\"Magazine Articles\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/\",\"url\":\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/\",\"name\":\"Sticky Notes: Teaching Problem-Solving Skills\",\"isPartOf\":{\"@id\":\"https:\/\/trainingmag.com\/#website\"},\"datePublished\":\"2015-02-13T07:07:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/trainingmag.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sticky Notes: Teaching Problem-Solving Skills\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trainingmag.com\/#website\",\"url\":\"https:\/\/trainingmag.com\/\",\"name\":\"Training\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/trainingmag.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trainingmag.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/trainingmag.com\/#organization\",\"name\":\"Training Magazine\",\"url\":\"https:\/\/trainingmag.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png\",\"contentUrl\":\"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png\",\"width\":554,\"height\":150,\"caption\":\"Training Magazine\"},\"image\":{\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TrainingMagazine\",\"https:\/\/x.com\/TrainingMagUs\",\"https:\/\/www.instagram.com\/training_magazine\/\",\"https:\/\/www.linkedin.com\/company\/lakewood-media-group-llc\",\"https:\/\/www.youtube.com\/channel\/UCBRVPGzg9czIhhjPcViYh-w\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/person\/aee883f0517d6712249da73f58ab0a02\",\"name\":\"Bruce Tulgan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trainingmag.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/82972c41adbb4261e434980cd05653279afa565c8d725c85c1f1166be6721346?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/82972c41adbb4261e434980cd05653279afa565c8d725c85c1f1166be6721346?s=96&d=mm&r=g\",\"caption\":\"Bruce Tulgan\"},\"description\":\"Bruce Tulgan is a best-selling author and CEO of RainmakerThinking, the management research, consulting, and training firm he founded in 1993. All of his work is based on 27 years of intensive workplace interviews and has been featured in thousands of news stories around the world. His newest book, \u201cThe Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done\u201d ( Harvard Business Review Press) is available for purchase from Amazon, Barnes &amp; Noble, and all major booksellers. Follow Tulgan on Twitter @BruceTulgan or visit his Website at: rainmakerthinking.com.\",\"sameAs\":[\"https:\/\/rainmakerthinking.com\/\"],\"url\":\"https:\/\/trainingmag.com\/author\/bruce-tulgan\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Sticky Notes: Teaching Problem-Solving Skills","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/","og_locale":"en_US","og_type":"article","og_title":"Sticky Notes: Teaching Problem-Solving Skills","og_description":"What kind of job aids does your organization have to help employees learn ready-made solutions for dealing with recurring problems?","og_url":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/","og_site_name":"Training","article_publisher":"https:\/\/www.facebook.com\/TrainingMagazine","article_published_time":"2015-02-13T07:07:32+00:00","author":"Bruce Tulgan","twitter_card":"summary_large_image","twitter_creator":"@TrainingMagUs","twitter_site":"@TrainingMagUs","twitter_misc":{"Written by":"Bruce Tulgan","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/#article","isPartOf":{"@id":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/"},"author":{"name":"Bruce Tulgan","@id":"https:\/\/trainingmag.com\/#\/schema\/person\/aee883f0517d6712249da73f58ab0a02"},"headline":"Sticky Notes: Teaching Problem-Solving Skills","datePublished":"2015-02-13T07:07:32+00:00","mainEntityOfPage":{"@id":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/"},"wordCount":239,"publisher":{"@id":"https:\/\/trainingmag.com\/#organization"},"keywords":["Training Today"],"articleSection":["Magazine Articles"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/","url":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/","name":"Sticky Notes: Teaching Problem-Solving Skills","isPartOf":{"@id":"https:\/\/trainingmag.com\/#website"},"datePublished":"2015-02-13T07:07:32+00:00","breadcrumb":{"@id":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/trainingmag.com\/sticky-notes-teaching-problem-solving-skills\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trainingmag.com\/"},{"@type":"ListItem","position":2,"name":"Sticky Notes: Teaching Problem-Solving Skills"}]},{"@type":"WebSite","@id":"https:\/\/trainingmag.com\/#website","url":"https:\/\/trainingmag.com\/","name":"Training","description":"","publisher":{"@id":"https:\/\/trainingmag.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trainingmag.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/trainingmag.com\/#organization","name":"Training Magazine","url":"https:\/\/trainingmag.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/","url":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png","contentUrl":"https:\/\/trainingmag.com\/wp\/wp-content\/uploads\/2020\/12\/training-logo-544.png","width":554,"height":150,"caption":"Training Magazine"},"image":{"@id":"https:\/\/trainingmag.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TrainingMagazine","https:\/\/x.com\/TrainingMagUs","https:\/\/www.instagram.com\/training_magazine\/","https:\/\/www.linkedin.com\/company\/lakewood-media-group-llc","https:\/\/www.youtube.com\/channel\/UCBRVPGzg9czIhhjPcViYh-w"]},{"@type":"Person","@id":"https:\/\/trainingmag.com\/#\/schema\/person\/aee883f0517d6712249da73f58ab0a02","name":"Bruce Tulgan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trainingmag.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/82972c41adbb4261e434980cd05653279afa565c8d725c85c1f1166be6721346?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/82972c41adbb4261e434980cd05653279afa565c8d725c85c1f1166be6721346?s=96&d=mm&r=g","caption":"Bruce Tulgan"},"description":"Bruce Tulgan is a best-selling author and CEO of RainmakerThinking, the management research, consulting, and training firm he founded in 1993. All of his work is based on 27 years of intensive workplace interviews and has been featured in thousands of news stories around the world. His newest book, \u201cThe Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done\u201d ( Harvard Business Review Press) is available for purchase from Amazon, Barnes &amp; Noble, and all major booksellers. Follow Tulgan on Twitter @BruceTulgan or visit his Website at: rainmakerthinking.com.","sameAs":["https:\/\/rainmakerthinking.com\/"],"url":"https:\/\/trainingmag.com\/author\/bruce-tulgan\/"}]}},"_links":{"self":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/posts\/10017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/comments?post=10017"}],"version-history":[{"count":0,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/posts\/10017\/revisions"}],"wp:attachment":[{"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/media?parent=10017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/categories?post=10017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trainingmag.com\/wp-json\/wp\/v2\/tags?post=10017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}