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Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on
their web site?
A. Yes, we allow sites to have commercial
advertisements.
Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, Discover, American Express, Paypal,
Check, or money order
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. No. We are a family-safe hosting company
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a
demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be
found here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. How long does it
take to setup my account?
A. Your account will be setup usually within 24 hours. But,
usually less
Q. Are there any hidden costs, or
setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our file
manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my
domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. NS1.SMOKYMOUNTAINHOSTING.COM and NS2.SMOKYMOUNTAINHOSTING.COM
Control
panel
Q. Do you have a manual
for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.htmll
Q. Where do I go to
login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage
and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's
wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why doesn't my ftp
password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel
password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path
to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path
to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path
to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create
email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for both incoming and outgoing
mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to
check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup
webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire
url from your address bar. You will not login to your cpanel and create
a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the
server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create
databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the
very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3
and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of
MySQL are you using?
A. We are using version 4.0.15
Q. What version of
cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
Billing
Q. How do I make a
payment?
A. All online payments are recurring. Your payment will automatically
be deducted unless you have made arrangements with us otherwise
Q. How do I stop
billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I give you
permission to delete my website and all of it's content."
SSL
Q.
What is the difference between shared ssl and private ssl?
A.
A shared ssl displays as https//ip/~yourusername/
A private ssl would display as
https://www.yourdomain.com in the address bar.
Q.
How do I purchase a private ssl from you and what type is it?
A.
Please email to do so.
Q.
Whats the path to the free shared ssl?
A.
We need to activate the shared ssl on each site manually that will
require it.
Q.
I'm going to purchase my own ssl what do I need to know?
A.
Our servers are Apache + Mod SSL If you require assistance from us to
install it there will be a $60.00 installation fee.
Q.
How do I transfer a ssl?
A.
Every place that sells ssl's has a different transfer procedure. You
will need to ask the supplier
you purchased it from.
Subdomains
Q.
READ
THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the
name you wish to use. MAKE SURE the subdomain name you give it doesn't
have a folder already named that name. If it does the sub will not
work. Example... I want to create the subdomain test.hostgator.com so
my sub name is going to be test. If I already have a folder in my ftp
named test I need to delete it or rename it to something different
before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A
subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.
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